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Frequently Asked Questions

How can we help you?

Frequently Asked Questions

Here are just a few of the questions we get asked, if your question isn't here please reach out and and we will be happy to help!

How long will it take to build my website?
We can build your website to your timescale. Whether you need it live in one week or six months, we can get that sorted. Some websites such as e-commerce will require longer build times than others, due to the length of time required to get products uploaded. Informational sites with less information can be quicker to create, although we never like to rush a project.
How do you know what I want?
Communication is key throughout a project, that means from the get-go we will ask all the important questions so that we know what you're looking for. Depending on how much you would like to be involved, throughout the project we can update you with mockup's and examples to double-check we're on the correct path you were imagining.
Does it matter if my website is a little dated, do I really need a new website?
When a potential customer visits your website they will initially perceive the quality of your services or products from the appearance of the website design. As this is your online shop front it's important to keep it modern and up-to-date, you can ask yourself this question who would you buy from a company with a modern attractive website or a company that has a website that appears to be outdated and unloved?
I’m confused by what type of website or solution I require?
We have a team of experts to do the hard work for you! We have worked with hundreds of clients that were in the exact same position as you, unsure of what route to take and what would be the best value for money to get their desired result. Whether its website design, promotional media, marketing or something we might not offer, we will get you a true and honest run-down of what you need as a business.
Will my website be secure?
Yes. All websites we build are secured with an SSL certificate (The lock symbol you see to the left of our domain, at the top of your browser). We also use industry standard anti-malware and protection tools to ensure that not only is your website secure from hackers but any customer information you hold is secure conforming to GDPR regulations.
Do you register domain names?
Of course, we registered domain names meaning you don’t have to worry about the hassle of sorting this yourself. We even include a FREE domain name in any full website project! Not to worry if you already have this sorted on your end, we will knock the cost off the project cost.
Do you provide website and email hosting?
Yes we include both website and email hosting. Our hosting platform is built on Google Cloud and uses its ultra-fast network and SSD persistent storage. If to you that sounded like a foreign language, our hosting is lightning quick meaning faster load times, quicker email sends, all the good stuff!
How many email accounts can I have?
You can have as many email accounts as you would like, we recommend one per employee plus a generic ‘ask@’ or ‘info@’ email for general questions or queries your customers may have.
Will my website be responsive and mobile friendly?
Every website we build has the end user in mind, with on average 56.16% of website traffic coming through mobile devices it would be silly not to focus on responsive designs. Try it now, load our website on a mobile, laptop or desktop and see how it adapts to suit the size of your device.
Can you help me write content for my website?
We offer custom copy write for websites that either haven’t gotten the content ready, don’t have the time or just would prefer it to be written by a professional. Get in touch to find out about our copy write services and how we can help to fill your website with effective and useful information.
How much will my website cost?
This is always a difficult question to ask, it’s the same as asking how much does a car cost? It depends on the specification, how custom you would like it to be, features, etc. The best thing to do is either give us a call on 07766 538284 or get in touch and one of our friendly staff members will be able to give you a better idea on what your project might cost.
Are there any additional or hidden costs?
We are upfront with all costs that will be involved, we don’t leave any room for nasty surprises. In all the years of working with clients, we have not once had a complaint on hidden costs or prices because we’re so transparent with our work.
Why are you so expensive?
The process we use to build each and every website takes a certain amount of time, planning and research – In order to get to the final product of a high-converting, effective and user-friendly website a lot of time must go into the planning and implementation stage. We like to build websites that are going to be most effective for you, that’s why we don’t like replacing text on templates and saying they’re finished. We can build your website from scratch, which means you get a unique design tailored around your business. Buying a website from us should not just simply be seen as a business expense as your website is a sales tool that should earn you money.
Why are you so cheap?
Yep, we’ve also been asked that question too. We spend a lot of time researching, planning the user’s journey through your site and then finally with the design and build. We’re typically cheaper than larger agencies because…
• We work remotely which means you don’t pay for the water cooler or beanbag chairs.
• We’re a small team who take on a limited amount of clients each year. You won’t be talking to account managers, you’ll talk directly to the owner, a.k.a Lewis. This saves a great deal on staff costs.
Do you offer a payment schedule?
We offer payment schedules to best suit your financial situation, although we advise never to spend or budget for more than your business is comfortable paying. We offer 6, 12 and 18 month payment schedules to allow you to split the cost of your website over several months. This can however raise the overall cost of the project so we would advise paying in full if possible to keep the cost as low as possible for you.
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